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AB-210 Practice Questions

Accelerating Sales Pipelines with AI in Dynamics 365

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Question 1

You are implementing Dynamics 365 Sales for a company. The company sells the same products in the North America and Europe regions. Each region uses a different currency.

The sales team requires that product prices be managed separately for different currencies and regions.

You need to configure the pricing model so the same product can be sold with the price based on the region.

What should you do?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 2

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.

You are deploying AI agents for a company using Microsoft Dynamics 365 Sales.

The company wants to ensure that AI usage is tracked and billed monthly.

The company requires that AI billing uses pre-paid credits.

You need to configure the billing based on the requirements.

Solution: Create an Azure subscription.

Does the solution meet the goal?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 3

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.

You are deploying AI agents for a company using Microsoft Dynamics 365 Sales.

The company wants to ensure that AI usage is tracked and billed monthly.

The company requires that AI billing uses pre-paid credits.

You need to configure the billing based on the requirements.

Solution: Allocate capacity to the Dynamics 365 Sales environment.

Does the solution meet the goal?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 4

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.

You are deploying AI agents for a company using Microsoft Dynamics 365 Sales.

The company wants to ensure that AI usage is tracked and billed monthly.

The company requires that AI billing uses pre-paid credits.

You need to configure the billing based on the requirements.

Solution: Configure capacity overages to the billing plan on the Dynamics 365 Sales environment.

Does the solution meet the goal?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 5

Background

AdventureWorks Cycles is a global manufacturer of high-performance bicycles headquartered in Seattle. The company sells products through distributors, specialty retailers, and a growing direct-to-consumer online channel. AdventureWorks Cycles recently expanded its product catalog to include the athlete package, which includes a cycle, connected devices and subscription-based analytics services. The sales operations team is responsible for configuring the new Dynamics 365 Sales environment. Their goal is to implement AI-driven processes that streamline the lead-to-cash workflow while ensuring that sellers can easily identify the most promising opportunities.

Current Environment

  • Regional managers require in-depth reporting using information from the sales pipeline and seller activities, the point-of-sale solution, website analytics, and the accounting system.
  • Team leads require real-time information on active opportunities, as well as visibility of seller's appointments and phone calls, without needing to navigate into multiple views.
  • Sellers must be able to quickly view their own opportunities by phase.
A Dynamics 365 sales sandbox environment has been in use for six months. There are 60 leads records with 30 records that are qualified and 20 that are disqualified. Ten of the qualified leads are over three months old.

Business Requirements

  • Sellers in all regions should be able to review the new mountaineer cycles. The cycles include economy and premium fittings. When creating opportunities, sellers should be able to select a metal type when adding a mountaineer cycle to an opportunity. The metal types include chrome, aluminum, and titanium.
  • Pricing managers must be able to create deals for the same products in their own currencies and at their own prices, without reference to the cost of the product.
  • Predictive scoring should be enabled for leads created within the last three months in the sandbox environment.
  • A segment of leads named Hot is needed that will contain all leads where the source is phone, employee referral or partner. Leads from this segment should be distributed to sellers using a round robin method.
  • Agents should not be able to take action on any data that is created in the production environment before they are started.
  • All sellers should be able to access leads disqualified by agents.

Technical Information & Requirements

  • Agents must use a dedicated service identity to execute write actions with a controlled security role in Dataverse.
  • The sales operations team lead must be assigned the Power Platform administrator role.
  • The lead pricing manager must be assigned to the Microsoft 365 billing admin role.
  • The vice president of sales must be assigned the AI admin role.
  • Both the sandbox and production environments must be enabled for AI capacity, but usage should be capped on the sandbox environment.
  • A trial environment must be created, with the sales qualification agent configured. Outreach emails must be automatically generated for leads but only sent when sellers deem it necessary.
  • All sellers must be assigned a customized version of the salesperson role on the production environment. This role should grant read access only to the leads that the sellers own.
  • The EnableRoleBasedSystemViews property must be set to true for the production environment.

Issues

  • The sales qualification agent has disqualified several leads in the trial environment. The vice president of sales has requested to understand the reason for the disqualified leads.
  • Sellers are not able to create agents in the production environment.
  • Agent consumption has been unreliable. The company requires that AI capacity is always available to sellers.
You need to configure the AdventureWorks Cycles product catalog.

How should you configure the product catalog? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.
RequirementComponent
Mountaineer range
Athlete package
Metal range

Question 6

You are configuring a Dynamics 365 Sales implementation for a company.

The company has the following requirements:

 

  • Must enable guided sales qualifications.
  • Must allow sellers to create multiple opportunities when qualifying a lead.
  • Must display full related emails with images on opportunities.
  • Must notify supervisors when leads are qualified.

You need to configure the lead-to-opportunity qualification process based on the company's requirements.

What should you configure? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.
Configurations
Configuring lead qualifications
RequirementConfiguration
Enable guided sales qualifications.
Allow sellers to create multiple opportunities when qualifying a lead.
Display emails with images.
Notify supervisors when leads are qualified.