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Pega Decisioning Consultant PEGACDC25V1 Practice Questions

Pega Certified Decisioning Consultant (v25)

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Question 1

An NBA Specialist is configuring the engagement policy for a new loan offer and wants to validate the policy.

What is the best way for the NBA Specialist to validate the engagement policy?

By reviewing the strategy simulation results
By deploying the offer to a small group of customers
By reviewing the business requirements document
By testing the policy with a test customer

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 2

A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.

Which approach should the team lead use to implement these strategy and scorecard modifications?

Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal
Submit a Create new action request in 1:1 Operations Manager
Submit an Other request type in the Customer Decision Hub portal
Submit an Update existing action request in 1:1 Operations Manager

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 3

GlobalRetail operates in a fast-changing digital marketplace where customer preferences and competitor offers change weekly. Their marketing team struggles with lengthy approval processes that prevent quick responses to market trends, often causing them to miss critical engagement opportunities.

What does agility represent in the context of customer engagement projects?

Outsourcing decision-making processes to external vendors for faster implementation speeds
Eliminating all testing requirements to completely accelerate software deployment cycles
Automating all business processes through artificial intelligence and machine learning algorithms
An organization's ability to react quickly to marketplace changes and emerging trends

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 4

Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.

Which process should the business user follow to implement the new action?

Create a change request specifying action details, which will then be processed by NBA specialists
Contact the IT department to develop the action artifacts outside the standard workflow
Access the Customer Decision Hub portal directly and create the action on the Action landing page
Use the bulk import functionality to upload the action configuration from a spreadsheet

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 5

U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.

For each task, select the correct portal in which you perform the build tasks based on best practices.

Question 6

A revision manager needs to deploy changes from the business operations environment to production. The NBA Specialist has completed all build tasks and validated the generated artifacts. The team lead has promoted the change request to the revision manager for deployment processing.

Which step should you take to push the changes to production?

Deploy the change request to production before closing it in 1:1 Operations Manager
Access Revision Management in Pega Customer Decision Hub portal, review the change request, and push to deployment
Return the change request to the NBA Specialist for integration testing
Create a new change request to specifically address the deployment step

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.