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Agentforce Communications Professional Practice Questions

Salesforce Accredited Agentforce Communications Professional

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Question 1

Universal Containers (UC) is implementing Agentforce Communications. One of the KPIs for their digital transformation is to reduce time-to-market for new products and product changes since it currently takes them three months end-to-end to launch a new product.

Which two actions will help measure product time-to-market in Agentforce Communications?

Create a Product Time-To-Market app from a template in CRM Analytics to track the product time-to-market
Leverage the EPC Project functionality to track the product related configurations
Create a Salesforce Report on the Product object to track the product time-to-market
Create a Salesforce Report on the EPC Project object to track the product time-to-market

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 2

FibreCorp plans to transition all MACD order processing from its legacy system to Agentforce Communications by the end of the year.

What two considerations should be taken into account for this process to be successful?

Do not Migrate Assets and use an API call to legacy to display legacy Assets
Migrate Assets and disregard Technical Inventory Items
Migrate Assets in a big-bang or a phased approach
Migrate Assets and execute a NoChange MACD Order to generate Technical Inventory Items.

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 3

Universal Containers (UC) has asked a consultant to migrate all active customers before the go-live.

Which two options must the consultant consider for loading customer-related records?

Contracts should be loaded before Accounts.
Business or Consumer Accounts should be loaded before Billing or Service Accounts.
Premises should be loaded before Service Accounts.
Subscriptions should be loaded before Accounts.

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 4

Universal Containers (UC) is a Communications Service Provider using Agentforce Communications. UC markets their DSL Internet service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, and 50 Mbps uses the VDSL technology, which requires Bonded Copper Pair.

How should a Consultant model this service end-to-end?

Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.
Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 5

Universal Containers (UC) is an Agentforce Communications customer. They want to use the Industries CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users.

What should a Consultant propose to meet UC's requirements?

Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 6

Universal Connect (UC) sells eight similar home phone commercial offerings to its customers. UC requires that all commercial offerings decompose to the same Customer Facing Service (CFS) technical product.

What should a Consultant recommend to achieve this requirement?

Create multiple decomposition relationships from all commercial offerings to the same Technical Product and set the order scope on technical product to Account.
Create one decomposition relationship each from all commercial offerings to the same Technical product.
Create one decomposition relationship via one parent class product for all commercial offerings.
Create multiple decomposition relationships from all commercial offerings to the same Technical product and set the order scope on technical product to Order Item.

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

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