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Business Analyst Practice Questions

Salesforce Certified Business Analyst

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Question 1

Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.

What should the BA do in the first discovery meeting with stakeholders?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 2

Cloud Kicks is planning to create a new Agentforce Service console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.

When the BA wrote the initial user stories, what was the likely cause of the issue?

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Question 3

Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: “As a sales rep, I want to be able to find containers close to my customer so that I can tell them which products they can receive quickly.”

Which acceptance criteria is most appropriate for this story?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 4

Universal Containers is beginning an Agentforce Commerce project with a new client. The business analyst (BA) wants to leverage customer-centric discovery to ensure a successful project outcome.

How can the BA put this into action before the first requirements workshop?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 5

The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than 20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts. 

Which acceptance criteria is the most effective for this scenario?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 6

The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization. Using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.

Which methodology should help the BA obtain the required information?

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.