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Certified Platform Administrator Practice Questions

Certified Platform Administrator

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Question 1

Cloud Kicks has the organization-wide defaults for Opportunity set to Private.

Which two features should a Platform Administrator use to open up access to opportunity records for sales users working on collaborative deals?

Sharing set
Role hierarchy
Sharing rules
Profiles

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 2

A Platform Administrator at Cloud Kicks is setting up a new Salesforce instance. The business requirements mandate that the marketers are given access to opportunities in order to maintain the campaign relationships on each opportunity. The administrator decides to assign the Marketing User profile.

What should the administrator do next to achieve this requirement?

Add a custom permission set to include Opportunity.
Edit the role to enable Sales access.
Edit the object permissions to include Opportunity.
Configure the assigned apps to include Opportunity.

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 3

A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs:

productID: An 18-character ID for the product being replaced
reasonCode: A three-digit code representing the reason for the replacement

Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?

Instructions for productID: "The product ID. Retrieve this from the conversation history or the user's input." Instructions for reasonCode: "The three-digit replacement reason. This is required when the product ID is present."
Instructions for productID: "The 18-character ID of the product. Retrieve this from the conversation history or the user's input. Required." Instructions for reasonCode: "A three-digit code that specifies the reason for replacement. This is required only when the product ID is present."
Instructions for productID: "The 18-character ID of the product." Instructions for reasonCode: "A numerical code."
Instructions for productID: "ID from the product record." Instructions for reasonCode: "Code for the reason."

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 4

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.

What should a Platform Administrator do to identify the problem?

Set up email logs and review the send error logs.
View the Setup Audit Trail and review for errors.
Use the native debug feature in Flow Builder.
Review debug logs with the flow logging level.

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 5

A Platform Administrator for Cloud Kicks needs to ensure that only the financial records belonging to each individual user are visible on the report in order to meet some of the data privacy requirements.

How should the administrator achieve this?

Set sharing model as Public Read/Write for the respective object(s).
Use Apex sharing to hide records.
Create multiple reports, each filtered to show records owned by each user.
Set sharing model as Private for the respective object(s).

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

Question 6

Which two solutions is a Platform Administrator able to find on AppExchange to enhance their organization?

Customers
Communities
Components
Consultants

Select an answer above, then submit your vote. Reading or practicing does not cast a vote.

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