Domande di esercitazione Salesforce Certified Platform Administrator e risposte verificate

Salesforce Certification Candidate Code of Conduct NDA Terms At Salesforce, Trust is our #1 value. Ensuring the value and integrity of the Salesforce family of companies’ credential programs (Salesforce Certification) is one of our top priorities when it comes to delivering highly sought-after credentials in the industry. Protecting the security of Salesforce Certifications is up to all of us, and Salesforce has a zero-tolerance policy for misconduct related to certification exams. By participating in the Salesforce Certification Program, you are deemed to accept: the Salesforce Program Agreement and Acceptable Use Policy; this Code of Conduct; and the Program Terms for Learning and Credential Programs, all applicable voucher and coupon terms per the Certification Voucher Policies FAQ Help Article we do not provide item level feedback on exams. All questions, answers, configured solutions, and your answers to exam questions are considered property of Salesforce.com We may use statistical data and analyses exam data to detect and determine suspicious behavior. If we detect suspicious behavior we may require such candidate to retake the subject exam(s), even if the candidate initially received a passing result and was granted a credential. We reserve the right to revoke such credential until the subject exam(s) is retaken and the candidate passes the subject exam without detection of suspicious behavior. It is your responsibility to ensure that you do not cause or contribute to a violation of this Code of Conduct. It is also your responsibility to review and abide by all of the guidelines for in-person and online proctored certification exams, including technical requirements and the requirements set forth for the exam environment. If Salesforce believes a candidate is likely to have violated or has violated this Code of Conduct, Salesforce reserves the right to take any reasonable actions it deems appropriate in the circumstances, such as the examples of actions described below, without warning or further explanation. Subject to applicable law, you will not be eligible for a refund or other compensation in such circumstances. Salesforce strongly recommends Credentialing Program participants: Use Salesforce-recommended study materials available on Trailhead to prepare for your certification exam, including certification exam guides, trailmixes/trails, and Trailhead Academy courses. Search Salesforce Help for resources regarding specific Customer 360 product functionality when completing a superbadge. Collaborate with other Trailblazers in the Trailblazer Community by joining a Community Group and finding a study buddy and/or mentor. Visit the Salesforce Help portal for information about how to earn or maintain a certification. Submit a case to the Credential Security team if you become aware of any activity that is likely to breach or has breached credential program security. Salesforce Credentialing Program participants are prohibited from : Causing or contributing to an actual or suspected breach of the Program Terms, Code of Conduct, or any applicable Certification Voucher Policies Sharing, using, or selling exam content in any format (including content that you memorize) with anyone else, in any way; including content that you find online, shared documents, in discussion groups, forums, chat rooms, unauthorized study sites, or blogs Creating or using multiple exam (test-taker) accounts (Submit a case with Trailhead Help to merge any existing multiple accounts.) Sharing or using a third party’s login credentials used to register for or earn any Salesforce credential, including Trailhead and any superbadge-solution configured Salesforce orgs Circumventing the retake policy for any Salesforce Certifications Attempting to share, transfer, or earn any Salesforce Certifications on another individual’s behalf Modifying, altering, and misrepresenting the results and score report for an exam Selling, transferring, or otherwise sharing voucher and coupon codes for certification exams Using a voucher or coupon for an unapproved or unintended purpose Retaking a certification exam if they’ve passed, unless their certification is expired Providing false or misleading information to Salesforce Engaging in any other behavior that compromises, is likely to compromise, or attempts to circumvent Salesforce’s policies and/or the integrity of Salesforce Certification Programs or third-party vendors used by Salesforce Online Proctoring Policies, Test Taking Policies, and Code of Conduct Your testing area must meet the following requirements. The testing area must be well lit, quiet, and free from any activity other than testing. The testing environment needs to be clutter free and contain only the equipment needed for testing. The proctor needs be able to see from your shoulders to the top of your head. Additional monitors need to be covered or turned around. You need to be the only person in the testing environment. In addition you must also comply with all applicable Salesforce proctor vendor terms and requests, including adjusting lighting, panning your testing environment, and removing items as requested. Candidates are prohibited from: Offering, receiving, or asking for help during a certification exam Providing false or fraudulent identification, including when taking a certification exam Reading the exam out loud Having an unauthorized person present in the secure exam area for any reason Covering or turning off your camera, manipulating your audio or video feed, or having poor lighting Leaving the exam area for any amount of time without prior authorization Having unauthorized or prohibited items in your possession during the exam including, but not limited to: Headphones, earbuds, or any other similar devices Smartwatches, phones, tablets, extra laptops, or any excess electronics regardless of their condition Notebooks, books, papers, writing utensils, sticky notes, and white boards Food, drinks, and smoking devices Any item that could be used as an unauthorized test aide Making notes of any kind while in the secure areas of the test center, except in the notes area provided on your exam screen or on the writing materials provided at the test center for this purpose Tampering with the operation of the computer, program, or private network used to take the exam, or allowing unauthorized software to run in the background that would attempt to perform any function other than taking a certification exam in accordance with these policies Launching an exam with any of the following knowingly or unknowingly installed onto your device: malicious code, viruses, worms, Remote Access Trojans (RATs), or other malicious programs that could be used to circumvent Salesforce security mechanisms or compromise the integrity of Salesforce Credentialing Programs Engaging in harassment, threats, or physically or verbally abusive behavior toward exam facilitators, proctors, other Program or support staff, or other examinees or Program participants Engaging in any other action that could compromise the integrity of the exam or is against Salesforce policy In addition to the items listed above, Salesforce may cancel an exam or invalidate the results of an exam without providing a refund or a voucher if: Your video quality interferes with effective proctoring, including loss of video or poor resolution. Your audio quality interferes with effective proctoring, including loss of audio, poor audio, or excessive background noise. For more information on how to prepare your testing environment before launching an online proctored exam, check out the Trailhead Help article Online Proctoring—Complete Your Exam Remotely. If your exam is flagged, Salesforce will inform you that your exam session is under investigation via email. If Salesforce provides such notice, you are prohibited from taking any subsequent certification exam until we notify you otherwise. Subject to applicable laws and any statutory rights you may be entitled to, Salesforce will not issue refunds or vouchers for canceled exams or revoked certifications.

Which two data loss considerations should a Platform Administrator keep in mind when changing a custom field type from Text to Picklist?

A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions?

The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should a Platform Administrator use to fulfill this request?

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. What should a Platform Administrator use to complete this requirement?

A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?